RATES FOR SHIPPING: 

Free Standard Shipping within the continental United States on all "ready-made" picture frames and hardware is included for all orders over $99.99, regardless of size. All others will include a $9.50 charge for shipping and handling.

Orders will be processes within 24 hours of receipt of purchase (except for transactions made by check or money order payable in US currency and forwarded to 249 Norton Road Lumberton, MS 39455). Typical delivery time is 7-10 business days and excludes U.S. national holidays. Call for Express Service availabilty ( 3-5 business days). 

Customers residing outside of the continental U.S. must email or call ReadyMadeUSA for pricing and shipping methods (USPS, UPS, FED EX, DHL, etc). Customers who live within 100 miles of our Home Office may call (601) 436-0870 or email us at pictureframes@readymadeusa.com  for local delivery options and special available pricing.  

Variable rates apply when shipping Glass and Acrylic and all orders of this type must be e-mailed or phoned in. Custom-Cut glass to be shipped may not exceed 864 square inches total area (U.S. Standard 24" X 36") and may require additional special handling fees. Glass cannot be shipped overnight except to customers who live within 100 miles of the Home office of ReadyMade USA and orders will include a minimum express charge of $50.00 in addition to the price of the glass. Standard shipping time for glass products may take up to fourteen (14) business days.  Museum Quality glazing materials will not be shipped by UPS, FED EX, DHL etc. or US Mail (local deliveries only please). 

RESPONSIBILITY FOR DAMAGES: 

ReadyMadeUSA is not responsible for damages or breakage to glass or glass products deliverd by UPS, FED EX, DHL, etc. However, insurance is included in the purchase price to cover product loss for a portion of the original purchase price. Shipping and handling rates may apply to all new shipments regardless of insurance (i.e. shipping rates are in addition to insured purchase).  A copy of the original receipt is also necessary and must be forwarded to ReadyMadeUSA via regular mail in order to process claims and to receive a replacement authorization form for the damaged item.   

RETURNS OR REFUNDS:

ReadyMade USA guarantees customer satsifaction! If for any reason you are dissatisfied with your purchase as it relates to the original workmansmanship or materials of the product, then you, our customer, have the right to one of two types of claims: 1.) A FULL REFUND or, 2.) AN EXCHANGE of a similar product of equal or less value of the original item.  To ensure your claim is handled correctly:

• Claims must be submitted within the first thirty (30) days of receipt of the item purchased. A claims authorization form will afterward be forwarded once authorization for refund, replacement or exchange has been determined by ReadyMade USA. 

• There will be a fifteen (15%) percent re-stocking fee for all un-damaged defective products submitted for FULL REFUND type claims; however, the re-stocking fee will be waived for EXCHANGE claims.

• A copy of the claims authorization form and the original invoice must also be returned with the item and must be returned along with the item itself. 

• Keep the original packaging supplied by ReadyMade USA so that after the claim has been approved the item may be safely sent back in the proper packaging.

• All claims must be submitted by email at pictureframes@readymadeusa.com  and must be marked REFUND/EXCHANGE in the subject line.  After review of claim, ReadyMade USA will determine Authorization/Decline of claim and will promptly respond with either an Authorization and Return Form (along with detailed information to help process the claim more efficiinetly) or a valid reason for Decline of Claim.

• All returns must be sent to the ReadyMade USA home office via regular US Mail (1st class).   Be sure to affix the pre-printed return label on the container.

• Refunds (which will be distributed to the customer immediately upon reception of returned product) will be in the form of a check (Less the 15% restocking fee for un-damaged defective product returns) and will also include customer cost of the return 1st Class U.S. Mail.      

Please be sure to inlclude in your correspondence your customer invoice number located on the original invoice so that ReadyMade USA can handle your claim more efficiently.